Earlier this evening, I shared a way that I have been helping staff to fix small IT problems themselves and some people asked how I did it, so I thought it would make sense to write a blog post.

So, it looks like this:

This is a Google Document that I have made available to all staff. When they click on one of the hyperlinks, it will open another Google Doc explaining how to reset a password or whatever they need.

So, to begin. First, make a Google Doc and give it a title.

Click “Share” and then click “Get Shareable Link”.
Copy the link.

Then, find a folder on your server. We have a folder called ICT Help and in there, I have put various how-to guides and useful things they might need.

Right-click in the folder and choose “New” and then “Shortcut”.
Paste in the URL for your How Do I document
Give the Shortcut a name.

Then, go back to the Google Doc and make a list of the guides you need to include as below. Create the guides in Google Docs.

Select the “Click here to download” text and make a link to any documents you make.
Here is an example how-to guide

Then you should be all done. Making the guides take the time, but it is worth doing.

We have generic login type guides at the start and then more specific ones further down e.g. all the Education City guides or the ones for TTRS. I hope that all makes sense and you found it useful.