Reporting a problem
Sunday, September 26th, 2010 | Author:

How do you report an ICT problem in your school? Is there a book? Do you email the tech? Or…do you grab the ICT coordinator as they walk down the corridor/start their lesson?

In my new school we have had significant investment recently and there are small issues and I am happy to deal with these the best I can, but we also have a technician who comes in each week for the things I can’t do or don’t have time for. I was trying to think of how I could communicate with him so he knew about issues before he came into school. This way he is prepared and can download software, google a problem or bring in that cable for the job.

I looked at google forms. I thought I could get staff to fill in questions and then we could share the results so we could fix the problems, but I got bored filling it in to report what I was doing. The list would also be my ‘to-do’ list and I needed something simple that I could do quickly. Then I remembered Primary Pad. I set up a quick pad like this one and that is now my fault log. (Note – That isn’t my actual pad, I didn’t want to share that with the world!)

I have given staff the link to the pad so they can add problems if they want to as well.Will it work? Who knows. But we are now prepared for the technician when he visits on Tuesday!